Wisecaregiving
Home Care Policy and Procedure Manual + Individual State and Federal Codes and Guidelines
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Home Care Policy and Procedure Manual Template - Non Medical Care
🛎️ INDIVIDUAL STATE/FEDERAL Information (SENT TO YOUR EMAIL -FOLLOW INSTRUCTIONS IN DOCUMENT AVAILABLE AFTER PURCHASE)
***INFORMATION IS FOR ONE STATE BASED ON YOUR LOCATION
✔️ Fully Editable *ADD/DELETE HEADERS & SUBHEADERS (Microsoft Word Document)
✔️ INFECTION PREVENTION & CONTROL SECTION(INDIVIDUAL TO STATE)
✔️ EMERGENCY PLANNING (INDIVIDUAL TO STATE)
✔️ STAFFING REQUIREMENTS INFORMATION (INDIVIDUAL TO STATE)
✔️ DIRECT CONTACTS TO STATE RESOURCES TO HELP GUIDE YOU
✔️ H.I.P.A.A. Statement Included to Paste in Manual
✔️ QUICK LOOK-UP Table of Contents
✔️ STEP BY STEP INSTRUCTIONS 'HOW TO UPDATE TABLE OF CONTENTS'-very important!!
***This Home Care Policy and Procedure Manual is a 100% customizable. You will need to enter your State specific information and law codes PROVIDED throughout the manual where you think they fit best or rearrange the headers as you like.
***THIS MANUAL IS THE ITTELLECTUAL PROPERTY OF WISECAREGIVING. IT IS NOT ALLOWED TO BE RESOLD & LEGAL ACTION BE TAKEN IF IT IS FOUND ON THE INTERNET BEING SOLD.
Table of Contents:
1. Company Description
>1.1. Introductory Statement
>1.2. Location of Company
>1.3. Company Hours of Operation
>1.4. Company Services
>1.5. Job Descriptions
>1.6. Company Goals
>1.7. Business Liability Insurance
>1.8. Service Plan Form
2. Employment at [ENTER COMPANY NAME]
>2.1. Nature of Employment
>2.2. Employer-Employee Relations
>2.3. Non-Discrimination Policy
>2.4. Management Philosophy
>2.5. Employee Identification
>2.6. Work Uniform
>2.7. Company Privacy/Confidentiality
>2.8. Diversity
>2.9. Business Ethics and Conduct
>2.10. Personal Relationships in the Workplace
>2.11. Conflicts of Interest
>2.12. Outside Employment
>2.13. Non-Disclosure of Employer Information
>2.14. Internal Job Posting
>2.15. Whistleblower Policy
3. Employment Status and Records
>3.1. Employment Categories
>3.2. Employment Applications
>3.3. Access to Personal Files
>3.4. Employee Documents of File
>3.5. Salary Administration
>3.6. Employee Training
>3.7. Competency Evaluation of Employees
>3.8. Employee Performance Re-Evaluation
4. Employee Benefit Programs
>4.1. Employee Benefits
>4.2. Vacation Pay
>4.3. Religious Observance
>4.4. Recognized Holidays
>4.5. Workers Insurance
>4.6. Sick Leave Benefits
>4.7. Bereavement Leave
>4.8. Relocation Benefits
>4.9. Educational Assistance Program(s)
>4.10. Professional Development
>4.11. Health Insurance
>4.12. Life Insurance
>4.13. Long Term Disability
>4.14. Maternity, Parental, and Marriage
5. Timekeeping / Payroll
>5.1. Timekeeping
>5.2. Payday Schedule
>5.3. Travel Reimbursement Policy
>5.4. Administrative Pay Corrections
6. Work Conditions and Hours
>6.1. Work Scheduling
>6.2. Overtime Compensation
>6.3. Employee Absence Policy
>6.4. Client Not Home to Receive Service
>6.5. Telecommuting/Working Remotely (Administrative)
>6.6. Emergency Closures of Facilities
>6.7. Workplace Monitoring
>6.8. Security Inspections
7. Workplace Violence Prevention
>7.1. Sexual & Other Unlawful Harassment Policy
>7.2. Drug and Alcohol Use
8. Employee-Client Boundaries
>8.1. Warning Signs of Employee-Client Boundaries Being Crossed
9. Workplace Safety
>9.1. Safe Work Practices
>9.2. New Employee Job Safety Orientation
>9.3. Specialized Task Training
>9.4. Scope of Practice Policy
>9.5. Protective Personal Equipment
>9.6. Client Lifting Protocol
10. Employee Outside Workplace Safety
>10.1. Transporting Clients in Vehicle
>10.2. Safety Response (Employees)
11. Emergency Situations / Unstable Health of Clients
>11.1. Fire
>11.2. Severe Weather and Natural Disasters
>11.3. Emergency Area Evacuation
>11.4. Vehicle Accident Procedure
>11.5. Client Falls and Injuries
>11.6. Emergency Incident Response
>11.7. Reporting Emergency Incident
12. Infection Prevention and Control
>12.1. Aging and Infection
>12.2. Care Team Protocol
>12.3. Hand Hygiene
>12.4. Disinfection of Surfaces
>12.5. Cleaning Protocols
>12.6. Personal Protective Equipment
>12.7. Isolate the Spread of Disease
>12.8. Respiratory Hygiene
>12.9. Collection of Soiled Linen
>12.10. Transmission Precautions
13. Employee Discipline
>13.1. Problem Resolution
14. Employment Termination
>14.1. Procedural Steps for Employee Termination
15. Voluntary Employment Resignation
16. Client Care Planning
17. Reporting Observations and Recording Data
18. Elder Abuse
19. Service Complaint Investigation
20. Client Satisfaction Review/Feedback
21. Client's Rights and Responsibilities Statement Procedure
22. Customer Relations
23. Company Records and File Storage (Physical & Digital)
24. Termination of Services
25. Company Closing Statement
_______________________
**Compliance Forms available in the shop**
This manual template is perfect for a:
⭐ Home Care Company/Agency
⭐ Personal Care Service
⭐ Independent Service Providers planning to grow their business and start an agency
How can this template help?
⭐ File your application faster!!
⭐ Accountability
⭐ Quick access to information
⭐ Clarity of expectations
⭐ Avoids confusion
⭐ Document uniformity
⭐ Avoid liabilities
Main Features:
✔️ TABLE OF CONTENTS-INTERACTIVE 'QUICK LOOK UP'
✔️ MICROSOFT WORD DOCUMENT
✔️ EDITABLE
✔️ Print to PDF
✔️ Send electronically
✔️ Printable
⭐ How to add your logo instructions included
📥 Download the manual, save master copy and start using the document immediately
★Templates designed by Danielle, an experienced home care business owner, for non-medical home care. Danielle's templates draw on her firsthand knowledge of working with clients, families, care facilities, trustees, curators and medical professionals.
★Templates facilitate non-medical home care business owners in achieving organization, expansion, and security.
★Templates offered in the Wise Caregiving Shop MAY NOT BE RESOLD, reproduced, provided freely, sent electronically, or exploited for profit in any manner. Legal action will be taken.
★Once products have been downloaded from Wise Caregiving Shop, all sales are considered final.
★This shop is equipped with professional IT support for technical issues.
🛎️ INDIVIDUAL STATE/FEDERAL Information (SENT TO YOUR EMAIL -FOLLOW INSTRUCTIONS IN DOCUMENT AVAILABLE AFTER PURCHASE)
***INFORMATION IS FOR ONE STATE BASED ON YOUR LOCATION
✔️ Fully Editable *ADD/DELETE HEADERS & SUBHEADERS (Microsoft Word Document)
✔️ INFECTION PREVENTION & CONTROL SECTION(INDIVIDUAL TO STATE)
✔️ EMERGENCY PLANNING (INDIVIDUAL TO STATE)
✔️ STAFFING REQUIREMENTS INFORMATION (INDIVIDUAL TO STATE)
✔️ DIRECT CONTACTS TO STATE RESOURCES TO HELP GUIDE YOU
✔️ H.I.P.A.A. Statement Included to Paste in Manual
✔️ QUICK LOOK-UP Table of Contents
✔️ STEP BY STEP INSTRUCTIONS 'HOW TO UPDATE TABLE OF CONTENTS'-very important!!
***This Home Care Policy and Procedure Manual is a 100% customizable. You will need to enter your State specific information and law codes PROVIDED throughout the manual where you think they fit best or rearrange the headers as you like.
***THIS MANUAL IS THE ITTELLECTUAL PROPERTY OF WISECAREGIVING. IT IS NOT ALLOWED TO BE RESOLD & LEGAL ACTION BE TAKEN IF IT IS FOUND ON THE INTERNET BEING SOLD.
Table of Contents:
1. Company Description
>1.1. Introductory Statement
>1.2. Location of Company
>1.3. Company Hours of Operation
>1.4. Company Services
>1.5. Job Descriptions
>1.6. Company Goals
>1.7. Business Liability Insurance
>1.8. Service Plan Form
2. Employment at [ENTER COMPANY NAME]
>2.1. Nature of Employment
>2.2. Employer-Employee Relations
>2.3. Non-Discrimination Policy
>2.4. Management Philosophy
>2.5. Employee Identification
>2.6. Work Uniform
>2.7. Company Privacy/Confidentiality
>2.8. Diversity
>2.9. Business Ethics and Conduct
>2.10. Personal Relationships in the Workplace
>2.11. Conflicts of Interest
>2.12. Outside Employment
>2.13. Non-Disclosure of Employer Information
>2.14. Internal Job Posting
>2.15. Whistleblower Policy
3. Employment Status and Records
>3.1. Employment Categories
>3.2. Employment Applications
>3.3. Access to Personal Files
>3.4. Employee Documents of File
>3.5. Salary Administration
>3.6. Employee Training
>3.7. Competency Evaluation of Employees
>3.8. Employee Performance Re-Evaluation
4. Employee Benefit Programs
>4.1. Employee Benefits
>4.2. Vacation Pay
>4.3. Religious Observance
>4.4. Recognized Holidays
>4.5. Workers Insurance
>4.6. Sick Leave Benefits
>4.7. Bereavement Leave
>4.8. Relocation Benefits
>4.9. Educational Assistance Program(s)
>4.10. Professional Development
>4.11. Health Insurance
>4.12. Life Insurance
>4.13. Long Term Disability
>4.14. Maternity, Parental, and Marriage
5. Timekeeping / Payroll
>5.1. Timekeeping
>5.2. Payday Schedule
>5.3. Travel Reimbursement Policy
>5.4. Administrative Pay Corrections
6. Work Conditions and Hours
>6.1. Work Scheduling
>6.2. Overtime Compensation
>6.3. Employee Absence Policy
>6.4. Client Not Home to Receive Service
>6.5. Telecommuting/Working Remotely (Administrative)
>6.6. Emergency Closures of Facilities
>6.7. Workplace Monitoring
>6.8. Security Inspections
7. Workplace Violence Prevention
>7.1. Sexual & Other Unlawful Harassment Policy
>7.2. Drug and Alcohol Use
8. Employee-Client Boundaries
>8.1. Warning Signs of Employee-Client Boundaries Being Crossed
9. Workplace Safety
>9.1. Safe Work Practices
>9.2. New Employee Job Safety Orientation
>9.3. Specialized Task Training
>9.4. Scope of Practice Policy
>9.5. Protective Personal Equipment
>9.6. Client Lifting Protocol
10. Employee Outside Workplace Safety
>10.1. Transporting Clients in Vehicle
>10.2. Safety Response (Employees)
11. Emergency Situations / Unstable Health of Clients
>11.1. Fire
>11.2. Severe Weather and Natural Disasters
>11.3. Emergency Area Evacuation
>11.4. Vehicle Accident Procedure
>11.5. Client Falls and Injuries
>11.6. Emergency Incident Response
>11.7. Reporting Emergency Incident
12. Infection Prevention and Control
>12.1. Aging and Infection
>12.2. Care Team Protocol
>12.3. Hand Hygiene
>12.4. Disinfection of Surfaces
>12.5. Cleaning Protocols
>12.6. Personal Protective Equipment
>12.7. Isolate the Spread of Disease
>12.8. Respiratory Hygiene
>12.9. Collection of Soiled Linen
>12.10. Transmission Precautions
13. Employee Discipline
>13.1. Problem Resolution
14. Employment Termination
>14.1. Procedural Steps for Employee Termination
15. Voluntary Employment Resignation
16. Client Care Planning
17. Reporting Observations and Recording Data
18. Elder Abuse
19. Service Complaint Investigation
20. Client Satisfaction Review/Feedback
21. Client's Rights and Responsibilities Statement Procedure
22. Customer Relations
23. Company Records and File Storage (Physical & Digital)
24. Termination of Services
25. Company Closing Statement
_______________________
**Compliance Forms available in the shop**
This manual template is perfect for a:
⭐ Home Care Company/Agency
⭐ Personal Care Service
⭐ Independent Service Providers planning to grow their business and start an agency
How can this template help?
⭐ File your application faster!!
⭐ Accountability
⭐ Quick access to information
⭐ Clarity of expectations
⭐ Avoids confusion
⭐ Document uniformity
⭐ Avoid liabilities
Main Features:
✔️ TABLE OF CONTENTS-INTERACTIVE 'QUICK LOOK UP'
✔️ MICROSOFT WORD DOCUMENT
✔️ EDITABLE
✔️ Print to PDF
✔️ Send electronically
✔️ Printable
⭐ How to add your logo instructions included
📥 Download the manual, save master copy and start using the document immediately
★Templates designed by Danielle, an experienced home care business owner, for non-medical home care. Danielle's templates draw on her firsthand knowledge of working with clients, families, care facilities, trustees, curators and medical professionals.
★Templates facilitate non-medical home care business owners in achieving organization, expansion, and security.
★Templates offered in the Wise Caregiving Shop MAY NOT BE RESOLD, reproduced, provided freely, sent electronically, or exploited for profit in any manner. Legal action will be taken.
★Once products have been downloaded from Wise Caregiving Shop, all sales are considered final.
★This shop is equipped with professional IT support for technical issues.
